Office Policies
Helpful information for all Kids Neurology families, before and between visits.
Appointments and Cancellations
- Please arrive on time for appointments.
- Late arrivals may need to be rescheduled.
- We understand that emergencies occur. Please call if you’re running late.
- Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
- Repeated no-shows or late cancellations may result in termination of the patient-provider relationship.
Insurance and Referrals
- We accept most major insurance plans.
- All Medicaid/HMO patients must have an active referral from their pediatrician to be seen for consultation or procedures.
- Please inform us ahead of time about any change in your insurance or pediatrician.
- Prior authorization may be required for certain tests or procedures.
Payments and Billing
- Please be prepared to pay your copay and deductible before each visit.
- You are responsible for applicable copayments, deductibles, and charges not covered by insurance.
- Our billing department can help with payment arrangements if needed.
Prescription Refills
- Allow three working days for prescription refills.
- Call during regular business hours for refill requests.
- We may require an appointment for certain medication adjustments.
Urgent Concerns and Emergencies
- For life-threatening emergencies, call 911.
- For urgent concerns after hours, call our office number for on-call instructions.
- Know when to seek immediate medical attention (prolonged seizures, severe headaches, etc.).
- Do not use this website or online communication for emergency medical situations.
Text Messages
- Text messaging consent is optional and is not a condition of receiving care.
- Reply STOP to opt out or HELP for assistance. Call our office to arrange communication by telephone.
- Please do not send medical details by text. Text messaging is not for emergencies.